Work Northpilot Labs
Mobile customer portal
A concept for a service-business customer portal as a native-feeling mobile app — account, status, documents, and messaging in one place, instrumented for adoption.
Labs concept — internal work, not a client engagement
The concept answers what service businesses keep hearing from customers: "can I just check this on my phone?" The portal puts account, job status, documents, and messaging in one native-feeling app instead of scattered across email threads and phone calls. Engineering is only half the point — every screen is instrumented, so the client sees real adoption, repeat opens, and self-served requests rather than guessing whether the app earns its place.
Capabilities demonstrated
- Product strategy
- Mobile UX
- React Native development
- Cloud & API engineering
- Product analytics